Shipping Policy

Order Processing

Each Glow Art piece is created specifically for your order. Please allow 2–7 business days for production before your order is shipped.

During peak seasons, holidays, or special collection launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times after dispatch:

United States: 3–7 business days
Canada: 5–10 business days
United Kingdom: 3–7 business days
Europe: 5–10 business days
Australia & New Zealand: 5–12 business days
International Orders: 7–20 business days

Delivery times are estimates and may vary depending on destination, customs processing, and local postal services.

Shipping Costs

Shipping rates are calculated at checkout based on the destination and items ordered.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is correct before placing your order. We are unable to guarantee delivery for orders shipped to incorrectly entered addresses.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us within 14 days of the estimated delivery date. Include your order number and any relevant photos so we can assist you promptly.